Terms and Conditions – Home Emergency Cover
Introduction
This document outlines the terms and conditions between you and TradieGo Limited regarding our Home Emergency Cover. It details what is included, what is excluded, and provides a step-by-step guide on how to use our services effectively.
Our cover includes a wide range of benefits designed to meet your specific needs, offering comprehensive support and peace of mind. Certain exclusions apply, such as pre-existing conditions or damage not covered under this policy, unless those issues are repaired prior to your emergency cover starting.
To make the most of your cover, please follow the guidance below, which explains how to request repairs, seek assistance, and understand your rights and responsibilities. By doing so, you can ensure a smooth experience and maximise the benefits available under this policy.
What This Document Contains
Emergency Cover
General Inclusions
How to Request a Call-Out / Repair
General Exclusions
Conditions
Cancellation of Cover
Contacting Us
Complaints
Your Information
1. Emergency Cover
Our comprehensive Home Emergency Cover is designed to provide peace of mind and swift, effective solutions when unexpected situations arise in and around your home.
Our service gives you access to elite, fully vetted tradespeople, ensuring high-quality repairs and emergency responses without the hassle of finding reliable professionals yourself.
Section 2 outlines the services included within the cover, such as plumbing repairs, electrical issues, heating system failures, and home security. The cover is tailored to your home following inspection and is designed to address the most common household emergencies, keeping your home safe and comfortable.
Section 4 explains what is excluded from the cover. Some situations — including pre-existing conditions, general maintenance, or cosmetic repairs — may not be covered. By clearly defining inclusions and exclusions, we aim to provide transparency and help you make informed decisions about your home emergency cover.
2. General Inclusions
Home Emergency Cover includes repairs only (not replacements) for the following:
Plumbing emergencies and drainage issues, including leaks, blockages, and burst pipes
Central heating and boiler breakdowns
Electrical emergencies, including power failures and wiring faults
Roofing emergencies relating to leaks
Security issues, including broken locks or windows
Lost keys – gaining access to the property
Please note: repairs are included, but replacements are not covered under this policy.
3. How to Request a Call-Out / Repair
You can request an emergency call-out in the following ways:
Via our website by clicking the Repairs icon
By telephone or WhatsApp on 0161 518 3221
By email at info@tradiego.co.uk
There are no excess charges, and you have unlimited call-outs, subject to the conditions outlined in this document.
Once you have subscribed, you cannot request a call-out or repair within the first 14 days.
When requesting a repair or emergency call-out, the area around, in front of, or behind the issue must be cleared to allow access. Failure to do so may result in the call-out being void or the repair being unrepairable.
4. General Exclusions
The following are not covered under this policy:
Pre-existing conditions – issues that existed before the policy start date
Wear and tear or damage caused by lack of maintenance
Unoccupied properties – typically where the property has been unoccupied for 30 days or more
Deliberate damage caused by the policyholder or occupants
Secondary residences, such as holiday homes
Certain appliances, including older models, appliances under manufacturer warranty, and white goods
Rodent problems
Damage or repairs resulting from poor workmanship
Electrical issues relating to the following are also excluded:
Hot tubs
Solar panels
Air conditioning systems
Electric showers
5. Conditions
To maintain your Home Emergency Cover, payments must be kept up to date and all advice provided by our experts must be followed.
Damage resulting from malicious acts or vandalism is not covered. Any existing issues must be resolved by our team before they can be included within the policy.
Repairs are covered; however, replacement parts are not included and will incur an additional charge if required.
Where access is needed to carry out a repair, any damage caused to walls, ceilings, or flooring is not covered. Only the reported issue at the time of the call-out is included.
6. Cancellation of Cover
Cancelling your cover is simple. Just contact us via email and we will process this for you — no hassle and no pressure.
7. Contacting Us
You can contact us using any of the following methods:
Telephone: 0161 518 3221
WhatsApp: 0161 518 3221
Email: info@tradiego.co.uk
Alternatively, you can visit our website and contact one of our experts with any questions or queries.
Please note that all calls may be recorded for training and monitoring purposes.
8. Complaints
To make a complaint, please email us with full details of the issue, along with any relevant information or photographs to assist our investigation.
Once the matter has been fully investigated and all parties are satisfied, we will confirm the agreed resolution.
9. Your Information
All personal data we store is kept securely and will not be shared with third parties. You will not receive unsolicited marketing emails as a result of signing up.
For security purposes, you are required to create a password for your account. If you forget your password, we can reset it for you. We will never ask for your login details — please do not share them with anyone.
To access the full TradieGo platform, including elite tradespeople for non-emergency repairs or building work, you will need to create a free account for both TradieGo and TradieGo Fix.
How-To Guides
For step-by-step guidance and helpful information, please visit our website blog, where you can learn more about our services and how to get the most out of TradieGo.
